Legal

Refund & Cancellation Policy

Last updated: 1 July 2026

This document explains the terms related to refunds and subscription cancellations on the Takka Store platform, to fully protect merchant rights and provide safe, flexible investment.

Scope

  • It applies to all subscription plans offered directly through our platform.
  • It covers hosting fees, the dashboard, and access to templates and built-in marketing tools.
  • Refunds do not include custom-domain fees, third-party add-ons, or delivered consulting services.

General refund terms

  • A guaranteed full refund of the subscription value within the first 24 hours of activating a paid plan.
  • Requests within the specified period are accepted with no questions asked.
  • The guarantee is limited to first-time new subscribers and does not apply to renewals.
  • The right lapses immediately if the platform is proven to be used for purposes that violate the law or the terms of use.

How to request a refund

  • Cancel your subscription from the dashboard settings before contacting us.
  • Send the request via the dedicated email: refund@takkastore.com.
  • Include your store link, registered email and the transaction ID for documentation.
  • The finance department reviews the request and issues the refund order within 5 to 20 business days.

Refund methods

  • Refunds are made exclusively to the original payment method to prevent fraud.
  • Credit cards: 5 to 10 business days.
  • Electronic wallets (such as PayPal): 1 to 3 business days.
  • Direct bank transfers: 7 to 14 business days.

Changing plans

  • Instant upgrade: features activate immediately, with the difference pro-rated for the remaining period.
  • Downgrade: your store keeps the current plan's features until the end of the paid cycle.
  • Pro-rated refund: the difference is added as credit in your wallet, deducted from future invoices.

Exceptional cases

  • Refund rights are forfeited for a merchant whose account is closed for selling prohibited products or a serious violation.
  • Any request is rejected when stolen cards or online-fraud patterns are detected.
  • An immediate automatic refund of the excess amount is issued in the rare technical case of a double charge.

Contact and financial support

  • Official email for financial operations: refund@takkastore.com.
  • Live Chat in the dashboard for instant contact with the merchant-care team.
  • The help center and Contact page for additional support.

Related links: Terms & Conditions · Privacy Policy · Pricing